Our Commitment to Data Privacy & Transparency
The genesis of OPDlift is because we value transparency among people. Afterall, we are in the business of providing transparency between hospital staff and their patients. We take the data and information that you share with us very seriously, especially because of Healthcare. In a nutshell, we DO NOT share your patient’s data with ANYONE outside the company.
Please read below for details:
This policy explains what information we collect, why we collect it, how we use it, who we may disclose it and under what circumstances, and your rights regarding your and your patient’s data.
What do we collect?
We collect personally identifiable information (name and mobile number) from you when patients walk-in or from the patients when they directly book an appointment. We do not for any reason whatsoever sell your/ your patients’ Personal Identifiable Information (PII) to any third party or otherwise trade on it.
Why we collect it?
We use personal information to provide the services you request. This includes e-mail, SMS and WhatsApp communication with the patients (on your behalf) about the OPD consultation details, including but not limited to: time and location of the consultation, expected wait-time for the patient, updates in case of any changes to consultation and reminder for follow-up appointments.
We also collect the personal information of the healthcare professionals who request our service. This includes doctors, receptionists and other hospital administrative staff who require access to run and review the performance metrics related to OPD. This information is required to create their login credentials for using our platform and, in case of doctors and/or hospitals, creating a publicly available online profile to assist patients with appointment booking. As stated above, we do not share these information with any third party platform for commercial gains or otherwise trade on it.
How we use it?
The information shared by you or your patients is stored at our secured back-end. Only authorised individuals get access to the required data, strictly on need-to-know basis. For example, an employee responsible for creating login credentials for a doctor will not be able to access the name (or any other detail) of the patients seen by that doctor or any other doctor. We DO NOT require or store any medical record(s) or sensitive information of the patients.
Can we disclose this information to anyone?
We takes your right to privacy very seriously. We do not disclose, sell or trade your information with any third party. The only scenario in which we will have to disclose your personal information is – if we are required to do that on a written order by law enforcement agency or governmental officials.
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Email and Social Media Communications
We will communicates with you through the email you have specified. We use your email address in order to send you information such as your login activity, password recovery, account and policy updates. It is never shared with anybody outside the company. If you subscribe to our newsletter, you will receive emails regarding company updates and related healthcare news articles as well.
We have presence on different social media platforms, including but not limited to Facebook, Twitter, Instagram, and WhatsApp. If you choose to engage, share or subscribe to these platforms, you will exchange information regarding company updates and related healthcare news articles. Different social media platforms have unique privacy policies that applies to all individuals and organizations.